Trust Center
How we earn the right to hold your quote data.
Clarify is the expert on your side of every Palo Alto Networks engagement. Our customers trust us with sensitive procurement information. This page is how we show our work.
Our commitments to you
- Your quote text is never persisted in raw form.We extract the structured report and discard the source. The report stays; the underlying quote text does not.
- No training on your data, ever.Our extraction provider runs under privacy-compliant agreements. No model training, no retention beyond the request, no third-party sharing.
- Your data is yours.One-click export of every report, catalog selection, and audit log entry. JSON and CSV. No data hostage games.
- Soft delete with 30-day recovery.When you delete a report, it's recoverable for 30 days. After that it's gone for good.
- Honest status reporting.When something breaks, we say so. Postmortems for any production incident over a defined severity threshold are public.
Security posture
We're a young company. We're upfront about what's certified today versus what's in motion. The list below is honest about both.
Sub-processors
The vendors that touch your data when you use Clarify. We notify customers via the address on file when this list changes.
| Vendor | Purpose | Data type | Region |
|---|---|---|---|
| Render | Application hosting + Postgres database | All customer data | US East (Ohio) |
| Anthropic | Extraction for image-only / scanned quotes | Quote content during processing only | US |
| Resend | Outbound email + inbound forwarding | Email metadata + attachments during processing | US |
| Stripe | Subscription billing | Billing identity, payment metadata | US |
Anthropic processing runs under their zero-retention agreement. Customer quote content is not retained by the model provider beyond the immediate request.
How your data is handled
- •Your account email, plan, and authentication state
- •The structured engine output of each check (the report)
- •Catalog selections and partner email drafts you save
- •Audit log entries and sub-processor records
- •Raw quote text from uploads, paste, or email
- •PDF, Word, Excel, and image bytes
- •Extraction request payloads
- •Forwarded email attachment content
The structured report persists so you can come back to it. The underlying quote text is discarded after extraction. If you delete the report, both are gone (subject to soft-delete).
Reliability
Our database is backed up daily with point-in-time recovery enabled. Email deliverability has a planned secondary path so a single-vendor outage does not take the inbound forwarding flow offline.
Your rights as a customer
- Data exportOne-click export of all your reports, catalog selections, and audit log entries via Your data. JSON and CSV.
- Account deletionDelete your account from the dashboard. Soft-delete preserves recovery for 30 days, then everything is purged.
- Data Processing AddendumDownload our DPA template for review or signing.
- Subject access requestsEmail clarify@afigima.ai and we respond within 30 days, in line with GDPR and CCPA timelines.